Refund & Dispute Policy
Effective July 5, 2026
Florlist is a marketplace: every order is a sale by an individual flower farm (“Farm”) to a buyer, usually a florist. When card payments are enabled, Toccata Inc. processes the charge on the Farm’s behalf through Stripe, and the Farm receives the funds less the platform fee. This policy explains how refunds and disputes work across the Platform.
1. Orders from Farms
- Each Farm sets its own refund policy, shown on its storefront and at checkout. Unless a Farm states otherwise, sales are final once the Farm confirms the order.
- Fresh flowers are perishable. If an order arrives short, damaged, or below reasonable quality, contact the Farm through Florlist’s order messaging within 24 hours of pickup or delivery. Farms can issue full or partial refunds directly through the Platform, and card refunds are returned to the original payment method, typically within 5–10 business days.
- A card is only ever charged when the Farm confirms the order, for the confirmed amount. Orders cancelled before confirmation are never charged.
2. If you can’t resolve it with the Farm
Contact us at support@florlist.com or through the in-app support page with the order number. We can see the order record, messages, and payment history, and we will work with both sides toward a fair outcome. Nothing in this policy limits rights you may have under applicable consumer protection law or your card issuer’s chargeback process.
3. Florlist’s own paid features
- Optional paid features sold by Toccata (for example, Intelligent Import, Theme Studio, and priority support) are one-time charges.
- If a paid feature fails to deliver what it promised — an import that doesn’t produce your listings, a theme purchase that doesn’t generate — contact us within 30 days and we will re-run it or refund it in full.
- Change-of-mind refunds for delivered digital features are at our discretion, but we’re reasonable people: ask.
4. Contact
Toccata Inc., Saskatchewan, Canada · support@florlist.com
Florlist is owned and operated by Toccata Inc., Saskatchewan, Canada.